❓ Frequently Asked Questions

Creating a sigabet account is quick and straightforward. Visit the sigabet Login page and click on the registration option. You'll need to provide a valid email address, create a secure password, and confirm that you are 21 years of age or older — the minimum legal age for online gambling in the Philippines. Once your account is created, you may be asked to complete identity verification (KYC) before making your first deposit. The whole process typically takes less than five minutes.

The minimum age to register and play on sigabet is 21 years old, in accordance with Philippine gaming regulations set by PAGCOR. This applies to all games on the Platform, including Dragon Tiger, Dragon Master, live bingo, slots, sabong, and sports betting. sigabet strictly enforces this requirement and may request government-issued ID at any time to verify your age.

sigabet may request the following documents to verify your identity (KYC):

• Proof of Identity: PhilSys National ID, passport, UMID, SSS ID, or driver's licence.
• Proof of Address: A recent utility bill, bank statement, or barangay certificate showing your current address.
• Proof of Payment Method: A screenshot or photo of your GCash, PayMaya, BPI, BDO, or Metrobank account showing your name and account number.

Documents should be clear, unedited, and not expired. Verification is typically completed within 24–48 hours of submission.

No. Each player is permitted to hold only one sigabet account. Creating multiple accounts is a violation of the sigabet Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact support at [email protected] (plain text — not a clickable link).

To reset your sigabet password, go to the sigabet Login page and click "Forgot Password." Enter the email address associated with your account and you will receive a password reset link within a few minutes. Check your spam or junk folder if the email doesn't arrive in your inbox. If you continue to have trouble accessing your account, contact our support team at [email protected] (plain text — not a clickable link).

You can update certain account details — such as your contact number, address, and communication preferences — directly through your sigabet account settings. Changes to core identity information (such as your full name or date of birth) require verification and must be requested through our support team at [email protected] (plain text — not a clickable link), along with supporting documentation.

sigabet accepts a wide range of payment methods popular with Filipino players, including:

• 💚 GCash — the most popular e-wallet in the Philippines
• 💜 PayMaya — fast and convenient digital payments
• 🏦 BPI — Bank of the Philippine Islands online banking
• 🏦 BDO — Banco de Oro online banking
• 🏦 Metrobank — Metrobank online banking

All deposits are processed in Philippine Peso (₱). sigabet does not charge fees on deposits, though your payment provider may apply their own transaction charges.

The minimum deposit amount on sigabet varies by payment method. As a general guide, GCash and PayMaya deposits start from as low as ₱100, while bank transfers (BPI, BDO, Metrobank) typically have a minimum of ₱500. Maximum deposit limits also apply and may vary based on your account verification level. Check the Cashier section of your sigabet account for the most current limits.

GCash and PayMaya deposits are typically credited to your sigabet account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take between 15 minutes to 2 hours depending on your bank's processing times. If your deposit has not appeared after 2 hours, please contact our support team at [email protected] (plain text — not a clickable link) with your transaction reference number.

Yes. sigabet's responsible gaming tools include daily, weekly, and monthly deposit limits. You can set these limits directly in your account settings under the Responsible Gaming section. Deposit limit reductions take effect immediately, while increases require a 24-hour cooling period. This is part of sigabet's commitment to safe and responsible gaming. Learn more on our Responsible Gaming page.

To withdraw from sigabet, log in to your account and go to the Cashier section. Select "Withdraw," choose your preferred payment method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Your account must be fully verified before withdrawals are processed. Withdrawals are paid out in Philippine Peso (₱) to the same payment method used for your deposit where possible.

GCash and PayMaya withdrawals are typically processed within 1–3 hours after approval. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on your bank. sigabet aims to process all withdrawal requests within 24 hours of submission. If your withdrawal is taking longer than expected, contact support at [email protected] (plain text — not a clickable link) with your withdrawal reference number.

Yes. The minimum withdrawal amount on sigabet is generally ₱200 for e-wallets (GCash, PayMaya) and ₱500 for bank transfers. Maximum withdrawal limits per transaction and per day also apply and vary by account verification level. Check the Cashier section of your sigabet account for the most up-to-date limits applicable to your account.

Common reasons for a withdrawal being delayed or declined include:

• Your account has not completed full KYC verification.
• There are pending wagering requirements attached to a bonus.
• The withdrawal amount exceeds your daily or transaction limit.
• The payment details provided do not match your verified account information.
• A security review has been triggered on your account.

If your withdrawal has been declined, you will receive a notification with the reason. Contact [email protected] (plain text — not a clickable link) for assistance.

sigabet offers a full range of games and betting options for Filipino players, including:

• 🐉 Dragon Tiger — the fast-paced Asian card game
• 🏆 Dragon Master — an exciting variation with bigger win potential
• 🎱 Live Bingo — real-time bingo with Filipino hosts
• 🎰 Slots — hundreds of slot titles from top providers
• 🐓 Sabong — online cockfighting popular across the Philippines
• ⚽ Sports Betting — PBA, NBA, UFC, boxing, football, and more

New games are added regularly. Visit the sigabet Casino page to see the full current game library.

Dragon Tiger is one of the simplest and most popular card games on sigabet. One card is dealt to the Dragon position and one to the Tiger. You bet on which card will be higher — Dragon, Tiger, or Tie. The highest card wins. It's fast, exciting, and perfect for both new and experienced players. sigabet offers multiple Dragon Tiger tables with different betting limits to suit all bankrolls. Visit the Dragon Tiger page to learn more.

Yes. sigabet is committed to fair gaming. All games on the Platform use certified Random Number Generator (RNG) technology or are operated by licensed live dealer studios. sigabet operates in compliance with applicable Philippine gaming laws and regulations. Game outcomes are independently audited to ensure fairness and transparency for all players.

Absolutely. sigabet is fully optimised for mobile play. You can access all games — including Dragon Tiger, Dragon Master, live bingo, slots, and sports betting — directly through your mobile browser on Android or iOS without needing to download a separate app. The sigabet mobile experience is smooth, fast, and designed for on-the-go gaming whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.

sigabet regularly offers promotions for both new and existing players, including welcome bonuses, deposit match bonuses, free spins on selected slots, cashback offers, and special event promotions tied to Filipino holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Check the Promotions section of your sigabet account for the latest available offers. All bonuses are subject to terms and wagering requirements.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before the bonus converts to withdrawable cash. Specific wagering requirements vary by promotion and are always clearly stated in the bonus terms. Read the full terms before claiming any sigabet bonus.

Most sigabet bonuses are claimed automatically when you meet the qualifying conditions (e.g., making a qualifying deposit). Some promotions require you to enter a bonus code during the deposit process or opt in via the Promotions page in your account. Always check the specific instructions for each promotion. If you believe a bonus has not been credited correctly, contact [email protected] (plain text — not a clickable link).

Yes. sigabet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. For full details on how sigabet collects, uses, and protects your data, please read our Privacy Policy.

To keep your sigabet account secure:

• Use a strong, unique password that you don't use on other sites.
• Enable two-factor authentication (2FA) if available on your account.
• Never share your login credentials with anyone — sigabet staff will never ask for your password.
• Log out of your account when using shared or public devices.
• Be cautious of phishing emails or messages claiming to be from sigabet. Always access sigabet directly via sigabet.org.

If you suspect unauthorised access to your account, contact [email protected] (plain text — not a clickable link) immediately.

sigabet provides a full suite of responsible gaming tools including deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods, and self-exclusion. All tools are accessible from your account settings at no cost. For a full explanation of each tool, visit our Responsible Gaming page.

To self-exclude from sigabet, contact our support team at [email protected] (plain text — not a clickable link) or submit a request through your account settings. You can choose a temporary exclusion (minimum 6 months) or a permanent exclusion. Your account will be suspended within 24 hours and you will be removed from all marketing communications. sigabet processes all self-exclusion requests without question or delay. See our Responsible Gaming page for full details.

If you are concerned about your gambling, the most important step is to reach out for help. sigabet encourages you to:

• Use sigabet's self-exclusion or cooling-off tools immediately.
• Contact the National Center for Mental Health (NCMH) crisis hotline, available 24/7 in the Philippines.
• Reach out to Gamblers Anonymous Philippines for peer support.
• Contact PAGCOR's responsible gaming programme for additional resources.

You can also contact sigabet's support team at [email protected] (plain text — not a clickable link) — all responsible gaming enquiries are handled with complete confidentiality. Visit our Responsible Gaming page for more information.

If a game freezes or crashes during play, first try refreshing your browser or clearing your cache. Check your internet connection — a stable connection is recommended for live games like Dragon Tiger and live bingo. If the issue persists, log out and log back in. Any bets placed before a crash are recorded on sigabet's servers and will be settled correctly. If you believe a bet was lost due to a technical error, contact [email protected] (plain text — not a clickable link) with the game name, date, time, and approximate bet amount.

sigabet works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best mobile experience, use Chrome or Safari on your Android or iOS device. Make sure your browser is up to date and that JavaScript is enabled. If you experience display issues, try disabling browser extensions or switching to a different browser.

sigabet's customer support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected] (plain text — not a clickable link). Our team responds to all enquiries within 24 hours, with urgent matters — such as account security issues and self-exclusion requests — handled as a priority. Support is available in English and Filipino.